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Our process
Read more about how we process our secondhand clothing →
Latest developments
Read about Episode’s latest developments →
Gift vouchers
New: online giftvouchers available on our website →
Wholesale
How we try to prevent our items from being commercially traded →
Jobs
Read about all available positions in our firm →
Return policy
Why our policy states that all purchases are final →
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HOW WE DO IT: OUR PROCESS

Goods arrive at Episode

Our experienced employees conduct the first quality and style check

If necessary, our atelier repairs the product

Then, the products are ready to wash

The washing is done by sophisticated machines with a green label

The heating and drying is done with steam, which we generate with electric boilers, powered by our own solar panels

All clothes are washed

and all shoes are washed as well

After washing, our final quality check is performed

The clothes are labelled, security-tagged, and packaged for transport to the stores

Upon arrival in the shops, the clothes are presented to the customer

We aim to provide the customer with the possibility of making a sustainable choice

Enjoy responsibility.

OUR PROCESs

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wholesale

At Episode we prioritise the interest of our customers. It is therefore that we strive to maintain the best quality at the best price. In order to prevent the trade in our clothing, our employees are specifically instructed to refuse the transaction in case of suspicion of possible resale.
When vintage dealers pick out our best pieces, and re-sell these at a higher price, customers suffer. They are forced to pay an unfair price online or in other shops, instead of paying our honest prices.
Therefore, our policy states that we cannot sell more than two items of the same product, and when we suspect someone is buying our clothes with the intention of re-selling them, we will refuse the purchase.

For further questions, please contact our head office.

For commercial wholesaling, please contact info@gaia-bv.com.

All purchases are final

No refunds
Our return policy does not allow refunds on our used clothing. We do not exchange our articles after transaction, nor do we refund the return with a voucher.
No guarantees
All our products are professionally washed, cleaned and repaired. Due to the delicate nature of some of our products, such as hand-painted silk kimono’s, washing can sometimes only be done by dry cleaning. After transaction, Episode is not responsible for damage due to washing or wearing of the items. Therefore all purchases are final. Please shop with careful notice of the products.
Articles from our own atelier
Regarding the articles from our own atelier, we accept returns provided the following conditions are met:

  • The article comes from our own atelier. These articles are recognised by an Episode label sewn inside.
  • The return takes place within 8 days after purchase.
  • The item must be returned to the shop it was bought at.
  • The original receipt is shown at the counter.
  • The item must be unused and unworn and in the same condition as purchased.

We do not refund in cash, only in an Episode gift voucher.

Latest developments

NEW STORE: EPISODE hoorn

Mid-April we will open a new store in Hoorn. 

More info will follow!

 

NEW STORE: EPISODE OSLO

Mid-December we will open our second store in Norway in the city of Oslo. 

More info will follow!

 

New store: episode bergen

You are now able to shop responsibly in Norway. As we have opened our first Norwegian store in Bergen on February 1st 2024.

NEW: PIN ONLY

We have decided that all of our stores in The Netherlands and our store in Copenhagen and Antwerp only accept payments by card, this means we no longer accept cash payments. The safety of our employees are top priority, therefore we hope for your understanding.

ONLINE GIFT CARDS

In addition to our hard-copy gift cards available in the shops, you can now buy online gift vouchers on our website. You’ll receive an email with the gift voucher, available to use in all Episode stores. Enjoy responsibility. 

GIFT VOUCHERS

New: available online as well as in our stores

Episode b.v.

Head office

Koggeweg 48
1607 MT Hem

The Netherlands

Contact our
Head Office

Monday to friday
9 a.m. – 5 p.m.
Telephone: +31 (0)228 54  44 66
E-mail: info@episode.eu